Delivery & service
Organic groceries at your door within 60–90 minutes
A real organic supermarket — more than 3,500 organic products — picked by a personal shopper and delivered in the one-hour window you choose, Monday to Saturday.
60–90 minutes
From your order to your door, in the first free window.
One-hour windows
You know when we arrive — no waiting around all afternoon.
Refund guarantee
Not happy with a product? We take it back and refund it.
How it works
- Fill your cart
Browse the departments or search. For every product you can say what to do if it is missing. - Choose a delivery window
Today, often within two hours, or any other day — in one-hour windows. - We shop for you
A personal shopper picks your order and you can follow it live, product by product. - Delivered to your door
Heavy water packs included, up to your floor.
Delivery zones and prices
Zone 1
Luxembourg, Strassen, Bertrange, Hesperange, Howald, Itzig, Alzingen, Fentange
- Delivery
- 6,95 €
- Minimum order
- 30,00 €
Zone 2
Bereldange, Contern, Ernster, Findel, Hassel, Heisdorf, Helmsange, Hostert, Medingen, Moutfort, Mullendorf, Munsbach, Neuhaeusgen, Niederanven, Oberanven, Oetrange, Rameldange, Sandweiler, Schrassig, Schuttrange, Senningen, Senningerberg, Steinsel, Syren, Uebersyren, Walferdange, Weiler-la-Tour
- Delivery
- 12,95 €
- Minimum order
- 100,00 €
Zone 3
Esch-sur-Alzette, Capellen, Remich
- Delivery
- 17,95 €
- Minimum order
- 150,00 €
Service fee: 4,95 € per order — picking, packing and live support.
Not sure which zone you are in? Enter your address at the top of the page — the delivery fee and the minimum are shown at once.
Delivery hours
- Monday – Friday
- 10:00 – 22:00order until 19:00
- Saturday
- 10:00 – 22:00order until 18:00
Orders placed after the cut-off are delivered the next day. A window that is not offered at checkout is already full.
Questions and answers
How fast do you deliver?
Usually within 60 to 90 minutes: at checkout you pick a one-hour delivery window between 10:00 and 22:00, Monday to Saturday, and the first free one is typically the next hour. You can also order for later today or for another day.
Is there a minimum order?
Yes, it depends on your delivery zone: 30,00 € (Zone 1), 100,00 € (Zone 2), 150,00 € (Zone 3).
What does delivery cost?
The delivery fee depends on the zone (see the table above). On top of it there is a service fee of 4,95 € per order: it pays for picking and packing your groceries and for live support.
What if a product is out of stock?
You decide, product by product. In the cart and at checkout every product has two buttons: “Best match” — our personal shopper picks the closest alternative — or “Do not replace” — we simply refund it. If the replacement is cheaper, we refund the difference; if it is more expensive, you pay nothing extra.
I am not happy with a product. What now?
Tell us — by WhatsApp or e-mail, ideally with a photo. We take it back and refund it, no questions asked.
Will fruit and vegetables be fresh?
Our personal shoppers choose fresh products the way they would for themselves: the best-looking pieces and the longest dates on the shelf. If something is not right, the refund guarantee above applies.
I forgot something. Can I add it to my order?
Write to us on WhatsApp straight away. If your order is still being prepared, we will do our best to add it.
Can I order a large quantity of one product?
Yes. You can type the quantity directly in the “− 1 +” field. For very large quantities — a party, an office — message us first so that we can check the stock.
How and when do I pay?
Online, when you place the order: Credit / Debit Card, Link, Klarna. If a product is missing, the amount is refunded to the same payment method. Companies we work with regularly can pay by bank transfer on invoice.
Can I change the delivery time?
Contact us as early as possible. As long as the courier has not left, we move your order to another free window.
What if I am not at home?
You choose it at checkout: the courier leaves the bags at your door, or we deliver again at another time (a second delivery fee applies).
Can I follow my order?
Yes. The confirmation page and e-mail contain a link where you see your order being prepared, product by product, and any replacement our shopper proposes.
Still have a question?
We answer within minutes during delivery hours.