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Cart Totals
Cart totals
| Subtotal | 20,54 € |
|---|---|
| Shipping | Enter your address to view shipping options. |
| Service fee | 4,95 € |
| Total | 25,49 € (includes 0,60 € VAT 3%, 0,72 € VAT 17%) |
FAQs
In the store, your order is collected by a personal shopper. In case a product in the store ran out of stock or the whole batch has poor quality, our customer service agent will contact you, explain the situation and offer replacement options.
Minimum order amount is €30 including fees. We are doing our best to reduce this amount in the future and keep our delivery service level high.
At the moment, our delivery service covers Luxembourg City, Strassen, Bertrange and Hesperange. We're actively working on expanding our delivery coverage to nearby communities. You can use our zip code checker to determine if we currently deliver to your area or if it's still pending.
At present, we do not offer delivery services on Sundays and public holidays. Nevertheless, we are actively engaging in discussions with our suppliers to extend our delivery service to include these days as well!
It's always possible to schedule your delivery for a later time, day, or week to accommodate your preferences.
Orders totaling over 200€ are eligible for free delivery, making it ideal for those who do their grocery shopping weekly.
No signatures are required as all transactions are logged by our customer service team. Simply collect your bags upon delivery and organize your groceries in your kitchen.
On the checkout page, you'll have the option to choose what happens if you won't be at home for delivery: we can leave the bags in front of the entrance door to your building, or we can reschedule the delivery for a later time, though an additional delivery fee of 7,00€ will be charged.
You can place such an order, but please contact us first to check if we have this quantity of product in stock. The same goes for heavy products like multiple water packs.
While abusive orders may not be accepted, we will still endeavor to fulfill as much of your order as possible, regardless of its weight 🙂
Payment is done electronically upon confirmation of your order at checkout page. You can pay by credit card. We use Stripe – the most secure online payment service used by popular online services.
The service fee is primarily the cost of your personal shopper and helps us provide you with on-demand customer support. The service fee is €2.95 and does not depend on your shopping cart total.